Privacy Policy

This Privacy Policy explains how APEX LGS CO., LTD. ("APEX LGS", "we", "us") collects, uses, discloses and protects your personal data when you visit www.apexlgs.com, contact us, or submit your details through our forms, including lead forms on Facebook and Instagram. We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

1. Who we are

2. Personal data we collect

• Contact details: name, phone number, email address, WhatsApp or messenger contact.
• Project details: project location, type of building, size, timeline, estimated budget, drawings or plans you send us, and any message you write to us.
• Business details (if you contact us for a company): company name and your role.
• Lead form data: the answers you submit in our Facebook or Instagram lead forms, which Meta passes to us together with basic information about the ad you responded to.
• Technical data: information your browser sends automatically when you visit our website, such as IP address, device and browser type, and pages viewed, which may be collected by our hosting provider or through cookies and similar technologies.

We do not ask for sensitive personal data. Please do not send us such data.

3. How we use your personal data

• To respond to your enquiry, contact you by phone, WhatsApp or email, and arrange a site consultation.
• To prepare quotations, estimates and proposals for light-gauge steel framing supply and assembly.
• To enter into and perform a contract with you, including delivery, installation, invoicing and after-sales support.
• To send you information about our products, projects and offers, where you have agreed to receive it. You can opt out at any time.
• To measure and improve our website and advertising.
• To comply with our legal, tax and accounting obligations and to establish or defend legal claims.

4. Legal basis

Under the PDPA we rely on one or more of the following: taking steps at your request before entering into a contract, and performing a contract with you; our legitimate interests in responding to enquiries and running our business, balanced against your rights; compliance with legal obligations; and your consent, for example for direct marketing. Where we rely on consent, you may withdraw it at any time; this does not affect processing carried out before withdrawal.

5. Who we share your data with

• Our team and affiliated companies that help us handle enquiries and deliver projects, on a need-to-know basis.
• Service providers who process data on our behalf, such as website hosting, email, messaging (WhatsApp), advertising platforms (Meta), cloud storage and accounting services.
• Project partners such as builders, engineers or logistics providers, only where needed to deliver your project and with your knowledge.
• Authorities where required by law, court order or a lawful request.

We do not sell your personal data.

6. Transfers outside Thailand

Some of our service providers, including Meta and our website and email providers, may store or process data outside Thailand. Where this happens, we take steps required under the PDPA to ensure your personal data receives an adequate level of protection.

7. How long we keep your data

• Enquiries and leads that do not become a project: up to 2 years from our last contact with you.
• Customers and contracts: for the duration of the contract and afterwards for the period required by Thai accounting, tax and other applicable laws, or as needed to handle claims.
• Marketing: until you withdraw your consent or ask us to stop.

After that, we delete or anonymise the data.

8. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, and we limit access to people who need it for their work.

9. Your rights

Under the PDPA you have the right to:

• access your personal data and request a copy;
• receive or transfer your data in a commonly used electronic format;
• object to processing, including direct marketing;
• request deletion, destruction or anonymisation of your data;
• request restriction of processing;
• request correction of inaccurate or incomplete data;
• withdraw consent at any time; and
• lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on your request, and we will respond within the time required by law.

10. Cookies

Our website and our hosting provider may use cookies and similar technologies that are necessary for the website to work and to understand how it is used. We also use the Meta Pixel to measure visits and quote requests that come from our Facebook and Instagram ads, and to show our ads to people who have visited this website. You can control or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram settings; blocking some cookies may affect how the website works.

11. Children

Our services are intended for adults. We do not knowingly collect personal data from minors without the consent of a parent or guardian, as required by the PDPA.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date.

13. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact APEX LGS CO., LTD. at [email protected] or +66 61 163 0920.